Terms of Service

Rocks n Rituals – Terms of Service

The following information is provided to clarify the terms of service under which Rocks n Rituals operates. By purchasing any of our products or services you are agreeing to our terms and conditions of business. Please read these terms carefully before using our services. These terms and conditions are legally binding and form a contractual agreement between you and Debi Barr t/a Rocks n Rituals.

Private 1:1 Healing Sessions 

Where possible we ask that you book your initial appointment with us using the online booking system. First appointments must be paid for in full at the time of booking. Should you have any difficulty using the online booking system, you can contact us on 028 9142 2214 or by emailing info@rocksnrituals.co.uk. We will be happy to book your appointment for you and take your credit or debit card details over the phone to secure your booking.

Subsequent appointments can be booked directly with your chosen therapist. We reserve the right to request that you make payment for your next appointment at the time of booking. You may be offered the opportunity to set up a monthly appointment and regular monthly payment. Please see the terms and conditions below about monthly subscriptions and membership deals.

We accept payment by cash or card in the treatment room. You can also use PayPal, Stripe or GoCardless Direct Debit options for monthly payment plans and schemes.

If you know you are going to be late, please contact your practitioner to make her aware of this. We often have back to back appointments booked, so if you run late it causes other appointments to run behind which is unacceptable for those clients who follow you. If you arrive late, your appointment time will not be increased so your session may be cut short as a result. If you are more than 20 minutes late, your appointment will be cancelled and you will lose your fee without exception. In the event that lateness is a persistent problem we reserve the right to withdraw services from you.

Refunds and Cancellation Policy

Please note that refunds for paid appointments are not given. If you need to cancel your appointment, provided you have given at least 48 hours notice, you will be issued with a credit note so you can apply this to an alternative appointment date. If you fail to attend your appointment or give less than 48 hours notice of cancellation then you will lose your fee without exception.

In the event you have booked an appointment with us but have not paid for it on booking, you are still obliged to pay for the session if you fail to attend without 48 hours notice of cancellation. An invoice will be generated and sent to you and must be settled within 14 days otherwise legal action will be taken. We have had to put this policy in place to safeguard the business and our loyal clients from those who fail to show up for appointments.

Please note that we operate a 3 strike system. Should you fail to attend your appointment with us on more than two occasions we reserve the right to withdraw services from you and prevent future bookings with you.

In the event that your therapist or mentor needs to cancel your appointment or reschedule it, you will be offered a credit note and/or a new appointment. We will only cancel appointments if there is no other option, for example, the therapist has taken ill or an emergency situation has occurred.

Covid19

Please do not attend the treatment room if you have any symptoms of Covid19 (high temperature, cough, loss of smell or taste), if you have tested positive within the last 10 days, or if you have been in contact in the last 7 days with someone who has Covid19.  All sessions can be converted to distance healing so you will not lose out on your appointment by having to cancel due to Covid19.

Private Mentoring and 1:1 coaching sessions with Debi

Private mentoring, coaching retainer services, VIP days and Voxer days are available with Debi. Each service carries its own specific terms of business which you will be provided with at the time of booking. Monthly coaching and retainer packages have a minimum commitment of 3 months. It is preferable that you attend via Zoom so the session can be recorded for your future reference. Our terms in respect of cancellation and refunds as detailed above apply to these sessions.

Monthly Membership Packages, Paid Communities and Schemes

Healing Hands Client Membership is a monthly subscription for healing sessions with Shannon Barr from Rocks n Rituals. For a regular monthly fee you can attend one healing session per calendar month. Should you miss your appointment or fail to attend, no refunds are given. Should you need to reschedule your appointment this will be facilitated for you within the same calendar month where possible. You agree to make the monthly payment each month via your chosen credit or debit card, or by Apple pay. You agree to a minimum subscription period of 3 months after which time you can cancel by giving 7 days’ notice of your intention to do so. Your monthly payment will not increase during the lifetime of your membership.

Soul Food Circle is a monthly or annual subscription service. It is a safe and supportive community offering a variety of things to feed your Soul. For a monthly or annual fee you get secure access to a membership community. Within the membership area there are a wealth of resources which grow over time. Your membership also includes live Zoom calls and meetings with the members organised by Debi Barr. You agree to a minimum subscription period of 6 months after which time you can cancel by giving 7 days’ notice of your intention to do so. Your monthly payment will not increase during the lifetime of your membership. You also have the option to pay for a yearly subscription which gives you 2 months’ free. No refunds are given for missed sessions. Everything is recorded and stored in the membership area and as this is an online product you get instant access, therefore no refunds are given. Should you cancel your membership before the 6 month minimum commitment period has expired you will be invoiced for the remaining amount due. Payment of that invoice will be required within 14 days. Failure to pay will result in legal action. Once you cancel your membership, your access to the community and membership area will be revoked.

Soulpreneur Space ® is a monthly or annual subscription service. It is a safe and supportive community offering group business coaching and mentoring. For a monthly or annual fee you get secure access to a business membership community. Within the membership area there are a wealth of resources which grow over time. Your membership also includes live Zoom calls and meetings with the members organised by Debi Barr. You agree to a minimum subscription period of 6 months after which time you can cancel by giving 7 days’ notice of your intention to do so. Your monthly payment will not increase during the lifetime of your membership. You also have the option to pay for a yearly subscription which gives you 2 months’ free. No refunds are given for missed sessions. Everything is recorded and stored in the membership area and as this is an online product you get instant access, therefore no refunds are given. Should you cancel your membership before the 6 month minimum commitment period has expired you will be invoiced for the remaining amount due. Payment of that invoice will be required within 14 days. Failure to pay will result in legal action. Once you cancel your membership, your access to the community and membership area will be revoked.

For those who have taken joint membership with Soul Food Circle and Soulpreneur Space ® any discounted pricing is dependent upon you remaining a member of both spaces. If you cancel one side of the membership then your price for the other will revert to the standard public price, rather than your discounted rate.

Tarot Tribe is a monthly subscription service for spiritually curious people and tarot readers. It is a safe and supportive place for you to build the skills, confidence and strategy necessary for a solid Tarot and spiritual practice. It is open to anyone who has a basic knowledge of Tarot as it is a Tarot focused group. For a regular monthly fee you get secure access to a membership community. Within the membership area there are a wealth of resources which grow over time. Your membership also includes monthly Zoom calls live with our professional Tarot Teacher, Debi Barr. There is no minimum period for membership of Tarot Tribe. Your monthly payment will not increase during the lifetime of your membership. You also have the option to pay for a yearly subscription which gives you 2 months’ free. No refunds are given for missed sessions. Everything is recorded and stored in the membership area and as this is an online product you get instant access, therefore no refunds are given. 

Call Recordings

Debi Barr t/a Rocks n Rituals reserves the right to record, redistribute and sell any of the call recordings within any of our online programmes, memberships or courses.

Certified Training Courses

All Reiki and other in person or online course bookings must be paid for at the time of booking, unless a payment plan has been taken. 

When you pay in full you are agreeing to our terms and conditions. Your place will be secured on the course you have booked and no refunds will be given should you cancel or fail to attend the course. In the event you need to reschedule your course booking, your course fee can be carried over once only to the next available course date. If you then fail to attend that subsequent course no refund will be given and you will lose your fee. Please ensure, therefore, that you can actually attend the course before making your booking and payment.

When you choose a payment plan you are legally bound to pay the full fee over the agreed period. Should you fail to make your payment or cancel your payment plan, you will be in breach of contract with us and legal action will be taken to safeguard the business. In the event you are attending the course before the payment plan ends, we are trusting you to be honest and to complete your payment plan as legally agreed. Should you fail to do so we will revoke your certification and legal action will follow.

In the event that Rocks n Rituals has to cancel the class you will receive a full refund for monies paid, or a credit note if you prefer for a future class. Please note that we will only cancel classes in the event of an emergency situation or a situation which is beyond our control.

Online Courses

No refunds are given for any of our online courses. All content is immediately accessible and therefore no refunds can be made once you have purchased an online product. All content remains the property of Rocks n Rituals and is protected by copyright. Soulpreneur Space ® is a registered trademark and is the intellectual property of Debi Barr and Rocks n Rituals.

Online courses are self paced. You can work through them at your own pace. Practitioner courses carry accreditation and certification. Debi Barr is the creator and teacher of all our online courses. She will reply to your comments and quiz questions within the course platform so please ensure you check there regularly for updates and feedback on your assignments. 

Should you have technical difficulties or require further support during your course you can email info@rocksnrituals.co.uk for support. Please ensure you check your spam folder regularly in case our responses go astray.

Privacy

All sessions are confidential. Your details will be held in accordance with UK Data Protection laws and your session will not be discussed with anyone without your prior consent. All records are kept for up to ten years from the date of your last appointment. Please update Rocks n Rituals with any changes to your name, address or contact details.  You can view our Privacy Policy here.

Complaints

If you have a complaint, please raise it directly with Debi Barr and she will endeavour to rectify the situation as soon as possible for you.

Terms last updated 15th February 2024.